How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20514
Experience:  Nook, kindle & ipad expert
59725966
Type Your E-Readers Question Here...
Nathan is online now
A new question is answered every 9 seconds

When buying a book, I am unable to use my choice of credit

Customer Question

When buying a book, I am unable to use my choice of credit card. When I select the correct last four numbers, it jumps to another set of numbers.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

The likely issue is that you have a card on file for your amazon account, but had been making purchases via the amazon website. If you didn't specifically associate a particular card with the kindle, or configure one to a one click setting for the kindle then you could face this issue.

There are a few easy steps to fix this though.

First, go here:

http://amzn.to/1NupYm0

there you can be sure your card/bank info is correct (right address, valid expiration date, etc)

From there, go here:

http://amzn.to/1N8muYQ

On this page, click on the SETTINGS tab at the top right,

then you can from there set a default card to be used for one click purchases on the kindle.

Under Kindle Payment Settings, click on the Edit Payment Method button, and you can set the card you want used for your kindle purchases.

After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.