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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 23620
Experience:  Nook, kindle & ipad expert
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Because my credit card card was deactivated Mat 3 I

Customer Question

because my credit card card was deactivated Mat 3 I immediately contacted Mastercard and they found an error they corrected it and reactivated my card may I use my card now
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What device/service are you wanting to use? Amazon kindle? Nook? Kobo?

Expert:  Nathan replied 1 year ago.

There are a few easy steps to fix this.

First, go here:

http://amzn.to/1NupYm0

there you can be sure your card/bank info is correct (right address, valid expiration date, etc)

From there, go here:

http://amzn.to/1N8muYQ

On this page, click on the SETTINGS tab at the top right,

then you can from there set a default card to be used for one click purchases on the kindle.

Under Kindle Payment Settings, click on the Edit Payment Method button, and you can set the card you want used for your kindle purchases.

After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.