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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13711
Experience:  E-Reader Expert
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My kindle is not responding in any way even though it is

Customer Question

My kindle is not responding in any way even though it is fully charged.
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.

Hello

Welcome

Expert:  info tech replied 1 year ago.

Please hold down the on/off switch on the kindle for 40 seconds (use a watch to time)then release your finger, the kindle will reboot and reload its operating system, ignore any messages the kindle may throw up just keep your finger there for full 40 seconds , you may need to do this 2 or 3 times both on and off the charger

Let me know if you have any problems

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Many Thanks

Anthony

Expert:  info tech replied 1 year ago.

Do you still need help with this please?

Anthony