If you have a leather case on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.
Which Kindle model do you have?
I apologize. I was not notified that you responded back.
Would you like to continue?
I have no control over payments and the payment process. I work on the technical side and I can help you resolve your issue or I can send a request for closure.
Please understand this is a PAID TECHNICAL support service. If you are okay with that, we can continue with our troubleshooting.