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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31127
Experience:  Avid repairer and trouble shooter of E-Readers
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Will not down load books

Customer Question

Will not down load books
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Hi there and welcome

So we do not go over the steps you have already done, can you tell em what steps you have done to try to resolve this please?

Thank you

Customer: replied 1 year ago.
I have checked all banking arrangements they are correct,have done all as instructed by directions from amazon online
Expert:  Richard replied 1 year ago.

Thank you

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and see if the books download.

Let me know the results please

Thank you