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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31262
Experience:  Avid repairer and trouble shooter of E-Readers
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Cannot shut down kiddle.

Customer Question

cannot shut down kiddle.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and then try to turn on the Kindle and use it.

Let me know the results please

Thank you

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