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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16043
Experience:  E-reader expert
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My kindle fire has a blue screen tried to reboot and still

Customer Question

My kindle fire has a blue screen tried to reboot and still only get blue screen
Submitted: 1 year ago.
Category: E-Readers
Expert:  Josh replied 1 year ago.

Hi!

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

Customer: replied 1 year ago.
Didn't work. purchased 2/2013
Expert:  Josh replied 1 year ago.

If the above steps did not work then there is a hardware issue with your Kindle.

Since you are outside of the warranty period (1 year warranty) Kindle will probably not issue a replacement but they normally give great discounts for a current Amazon customer to upgrade to the Kindle Fire.

In SOME cases they will grant the 1 year warranty for a customer and give you a replacement. That is completely up to Amazon and is on a case to case basis that I have no control over.

Please call Amazon here ---> 1-***-***-****

Let them know that your Kindle has hardware issues and you need a replacement

Expert:  Josh replied 1 year ago.

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