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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14239
Experience:  E-Reader Expert
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When I download a book & open the screen is blank?

Customer Question

When I download a book & open the screen is blank?
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.

Hello

Welcome

The problem can be a software glitch, please re-boot the kindle by holding down the on/off switch for 40 seconds, ignore any messages that may come up keep your finger there for 40 seconds (use a watch to time)the kindle will re-boot and re-load the operating system and all should be well, you may need to try this 3 or 4 times both with the kindle on and off the charger.

If all is well could you please rate the answer positively as this is the only way I receive credit from the site thank you

Regards

Anthony

Customer: replied 1 year ago.
I had already done the holding down of the on-off button of my Nook (not a Kindle). What else do you suggest?
Expert:  info tech replied 1 year ago.

Is there a pin hole on the side of the nook?if so please use a pin to reset the nook that way press the inside button of the pin let me know if anything changes

Anthony