Hi there and welcome
First, can you try to reset your password ***** my link below please
Once the password ***** ***** use this new password ***** tell me please if it is then accepted.
Can you tell me where you got stuck please?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.