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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 35350
Experience:  Avid repairer and trouble shooter of E-Readers
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How can I get response from amazon.co?

Customer Question

How can I get response from amazon.co?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, can you try to reset your password ***** my link below please

https://www.amazon.com/gp/css/account/forgot-password/email.html

Once the password ***** ***** use this new password ***** tell me please if it is then accepted.

Customer: replied 1 year ago.
no success.
Expert:  Richard replied 1 year ago.

Can you tell me where you got stuck please?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.