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Thank you for your question, my name is ***** ***** I look forward to assisting you.
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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 60 seconds (40 is too short).
Release, then connect the charger and try to turn on the Kindle.
Let me know the results please
Can you operate the menu at all?
Thanks, ***** ***** the problem to me
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
You paid for my service to have either the problem fixes or the issue confirmed. If after waiting to get this service and your answer, you now do not want to pay, well its not really right as I analysed and confirmed your problem but you get a refund here in order to avoid paying for the service you recieved.