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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20536
Experience:  Nook, kindle & ipad expert
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I upgraded to windows 10 on both my laptop and pc but now my

Customer Question

i upgraded to windows 10 on both my laptop and pc but now my kindle is not working at all. same thing happened to my mom.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What specifically is the issue with the kindle? Are you getting a particular error code/message?
Which model kindle is it?

Win10 won't affect the kindle, which runs on a modified android operating system.

If you perhaps updated/changed your wifi network that could affect the kindle.