Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you have an existing b/n account?If not, you'll need to create one.
First, turn the nook on, and you'll be prompted to connect to your home wifi network (you'll need to know/find the wifi network name and password).
Next you'll be prompted to register the nook to your b/n account. Enter your email address and barnes & noble password.
If you don't have one, or don't know it, you can create or reset that here: http://bit.ly/1PkU8Jj then click "sign in" at the top left of the page (this part is done from your computer)
Did you need more help with this?