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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14089
Experience:  E-Reader Expert
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My Kindle Paper will not come on - I put it on the charger

Customer Question

My Kindle Paper White will not come on - I put it on the charger but can't get it to work. When I take it off the charger, the green light will not stay on and I can't open anything. Any suggestions?
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.
Thanks for the Question
Please try a reset of the kindle hold down the on/off switch for 40 seconds then release your finger after 40 seconds the kindle will reboot and reload its operating system (you will see it do that)you may need to do this 3 or 4 times both on and off the charger, please use a watch to make sure you hold the button for 40 seconds ignore any messages you may see.
Let me know if you need more info
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