Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.
Plug the Kindle inso we know it has a good power source.
Your Kindle will either have a button that you push to turn on, or a slide that you 'slide' to turn on.
So press or slide that button in the ON position and hold it there for 45 full seconds.
This will reset the Kindle.
Then try to purchase a book and let me know what happens.
I'll be here.
Ok, let's check something.
Go back into your Amazon account on the computer and when you are in there, quickly check that the books listed under 'My Account' are the ones on your Kindle and also, under 'My Devices' your Kindle is listed.
Right - as I thought. You have inadvertently opened a second account. You are upsdating an account with no Kindle associated with it. You need to figure out the email and password ***** your ORIGINAL account, log into that and set up credit card info.So...the $64000 question: do you know the ID and PW for the original account?
Do you at least know which email is being used? You would have Amazon emails in that account on your computer.
Ok but can you still access that email account. In other words, if I sent an email to that address, would you receive it?
Ok. Would you remember the password ***** would have used to open up the original Kindle account?
Ok, what I want you to do is - on your computer, go to www.amazon.com and LOG OUT.When you have done that, try logging IN again using that karenann email and one of those passwords.This is on the computer. Not the Kindle.
See if you can log into that account. If you can we can update the credit card info and you can change the email address.
Excellent. I'm glad we got it sorted out. If you would take a few seconds to rate my service that would be appreciated.
Have a great Sunday and happy reading.