Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Please go here: http://amzn.to/1JpPmq2
Follow the prompts to enter your email address,
they'll send you an email, open that email from amazon and click the link in it, which will open a new web page. There you'll be able to set a new password.
After setting a new password, you can then use that on amazon.com, as well as update your kindle or other devices with the new password.
Let me know if you get stuck.