Ask an E-Readers Question, Get an Answer ASAP!
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Please go here: http://amzn.to/1JpPmq2
Follow the prompts to enter your email address,
they'll send you an email, open that email from amazon and click the link in it, which will open a new web page. There you'll be able to set a new password.
After setting a new password, you can then use that on amazon.com, as well as update your kindle or other devices with the new password.
Let me know if you get stuck.