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Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18398
Experience:  Years of experience
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I need to de register my kindle then re register to my new

Customer Question

I need to de register my kindle then re register to my new a/c at Amazon but I've forgotten my passcode to access my kindle.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Tap the passcode field to bring up the onscreen keyboard.
Type###-##-#### ***** then tap OK. Your Kindle will restart.
When it does you will need to register again so you should not need to de-register it.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
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