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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14240
Experience:  E-Reader Expert
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My kindle paper white says very low battery connect to a power

Customer Question

My kindle paper white says very low battery connect to a power source. What power source do I need to buy
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.
HelloWelcomeThanks for the Question You do have the charger? Anthony
Customer: replied 1 year ago.
I do have the charger
Expert:  info tech replied 1 year ago.
So you plug it into the charger but its not working is that what you mean? Anthony
Expert:  info tech replied 1 year ago.
I am sorry I do not use the phone facility
Customer: replied 1 year ago.
I have to use a cord to plug into charger but end of cord does not fit into the plug in place on the kindle. Do I need to buy a cord specific to the charger that will fit in the kindle?
Expert:  info tech replied 1 year ago.
Is this the original cord and charger?
Expert:  info tech replied 1 year ago.
Do you mean a cord from the powerpoint to the charger or from the charger to the kindle?
Expert:  info tech replied 1 year ago.
Why would a cord suddenly not plug into the kindle?it did before has the cord or kindle been damaged?obviously I wont know that
Expert:  info tech replied 1 year ago.
I am a bit confused as to what you mean here let me know
Customer: replied 1 year ago.
My purchases show just a charger purchased black would a cord have also come? Have I lost the original cord
Expert:  info tech replied 1 year ago.
So is the kindle new?
Customer: replied 1 year ago.
Bought in March
Expert:  info tech replied 1 year ago.
How have you been charging it since march? Are you indicating the charger lead is not connecting to the kindle itself?
Expert:  info tech replied 1 year ago.
But it did before?
Expert:  info tech replied 1 year ago.
You see I am not sure what you mean here because I dont understand what you mean, obviously the kindle wont work if the charger does not charge it
Customer: replied 1 year ago.
Yes cord does not now fit into the kindle I assume it did before
Expert:  info tech replied 1 year ago.
I suggest you get this done under warranty with amazon because it looks like some damage may have resulted http://www.amazon.com/gp/help/customer/display.html?nodeId=200127470 Click the above link and use the contact tab on the left of the page amazon should repair or replace under warranty A positive rating is appreciated thank youAnthony