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rahul.pattnayak, Customer Service
Category: E-Readers
Satisfied Customers: 930
Experience:  4 years+ experience as an Electronic technician
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I have a kindle with tree. It had low battery and I charged

Customer Question

I have a kindle with tree. It had low battery and I charged it overnight via my computer. I know battery charged, but then kindle said it had been ejected improperly and it was trying to fix itself. But it didn't and i hadn't ejected it at all. In fact, i had seen kindle icing on desktop Not sure actually whether I put it in trash or not. At any rate, I have been trying to get kindle to respond. It is not happy. just see the tree and the little round circle going round and round. If I hold power switch circle can stop but it restarts circling by itself. Help!
Submitted: 1 year ago.
Category: E-Readers
Expert:  rahul.pattnayak replied 1 year ago.
Thanks for using justanswer.
please do the following steps,
1) Remove your Kindle from the charger if connected.
2) Press and hold (or slide and hold)the power button to the right and hold it there for 30 seconds.After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.
If you only hold the Power button to the right for only 5 to 10 seconds you'll just turn the unit OFF. So,you have to hold the power button to the right for at least 30 seconds.
After the 30 seconds, release the Power button.The charge indicator light will turn on after a few seconds.
It will reboot and it will work again.
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