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Ask Nathan Your Own Question

Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20336
Experience:  Nook, kindle & ipad expert
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It keeps shuting off when fullly charged.also asks if I want

Customer Question

It keeps shuting off when fullly charged.also asks if I want to reset
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.
Hello
Welcome
Thanks for the Question
Is this a kindle you are referring to please?
Anthony
Customer: replied 1 year ago.
nook
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the nook. This is done by pressing/sliding and holding the power button for 30+ seconds, then release. Give the nook about a minute to start back up, and let me know if the problem persists, we can then try some further steps.
Nathan