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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31157
Experience:  Avid repairer and trouble shooter of E-Readers
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My Kindle was updated a few weeks ago and since then Iam unable

Customer Question

My Kindle was updated a few weeks ago and since then Iam unable to access any book on it
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Kindle and tell me if you still have the problem.
Let me know the results please
Thank you