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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 15671
Experience:  Years of experience and education.
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Several months ago I not only lost my capability to order Ebooks

Customer Question

Several months ago I not only lost my capability to order Ebooks on line from amazon but also my kindle logo on my face page, That and over 400 books I purchased for several years.Isn't there any solution to my problem? I'm at My wits end HELP!!!!
Submitted: 1 year ago.
Category: E-Readers
Expert:  Jason Jones replied 1 year ago.





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Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
First off, I would suggest verifying that your payment method is up to date. As it stands, this sounds like an outdated payment method may be to blame.
Please, follow the instructions below to solve your problem:
- Click the following link: https://payments.amazon.com/
- Log in to your account.
- Click Edit My Account Settings.
- Click Add, edit, or delete my credit cards.
- Enter the credit card and billing details.
- Click Add New Card.
After that is complete, you will be able to make purchases with no problems.
I look forward to your next message or your rating below.
Please, do not forget to rate my help on this page.
Thank you again,
- Jason