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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Why wont you accept my password ***** want to order books

Customer Question

Why wont you accept my password ***** want to order books
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What make/model reader are you using? Amazon kindle, nook, kobo, etc?
Customer: replied 1 year ago.
Kobo
Expert:  Nathan replied 1 year ago.
Okay and what service/site are you trying to purchase from?
Customer: replied 1 year ago.
Kobo on the phone
Customer: replied 1 year ago.
Tr
ying to buy books
Customer: replied 1 year ago.
Try to buy books but it wont accept email or password
Expert:  Nathan replied 1 year ago.
Please go here: https://www.kobobooks.com/passwordretrieval.html%5Cnprivacy_pageand follow the prompts to reset your password. Let me know if that helps.
Customer: replied 1 year ago.
What do i do password fluffytail1
Customer: replied 1 year ago.
Dont understand what todo as wont accept my email
Customer: replied 1 year ago.
Alli want to do is buy books on mobo and i cant i only have 1 email
Customer: replied 1 year ago.
Thats all bye
Customer: replied 1 year ago.
I think thatbis enough
Customer: replied 1 year ago.
Bye
Expert:  Nathan replied 1 year ago.
Are you sure you ever actually set up an account under that email address?
Expert:  Nathan replied 1 year ago.
I can't do this for you, I sent you the link to reset your own password. To help you with that we can do a remote support session and I can guide you through.
Customer: replied 1 year ago.
Yes it is my email address
Expert:  Nathan replied 1 year ago.
If you are sure that is the email your account is under then you are either typing it incorrectly or you may be using the wrong site/service and had been buying books elsewhere before - or else your reader is registered to a different person/account or was never set up to being with.