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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 35306
Experience:  Avid repairer and trouble shooter of E-Readers
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Kindle store has unexpected error - how to correct it?

Customer Question

kindle store has unexpected error - how to correct it?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Kindle and try to access the store.
Let me know the results please
Thank you
Customer: replied 1 year ago.
no - still has unexpected error message
Expert:  Richard replied 1 year ago.
Can you tell me the model of the Kindle please?
Thank you
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.
That wont help sorry as its a Kindle so cannot remote connect to it.
But if you tell me the model :eg: Kindle fire
I can give you the next steps.
Customer: replied 1 year ago.
kindle paperwhite
Expert:  Richard replied 1 year ago.
Thank you
The Firmware will need to be reinstalled. This will remove all data and return the Kindle to new, but once you register it again your books will be available.
To do this
Tap Menu→Settings.
Tap Menu→Reset Device.
When you see the warning, tap Yes.
Let this complete and when it has, setup the Kindle and try to access the store.
Let me know the results please