How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I must of lost the password ***** the Wi-Fi because I can down

Customer Question

I must of lost the password ***** the Wi-Fi because I can down load a book. john
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What reader are you using? Is it asking you for a password?Are you sure it is requesting your wifi password, and not an amazon account password ***** example
Customer: replied 1 year ago.
don't know my kindle password ***** can 't activate it
Expert:  Nathan replied 1 year ago.
There are a few possible passwords, I need to know which specifically you are referring to:security/lock password ***** turn kindle onwifi network passwordor amazon account password?Can you tell me exactly what you see on screen when you are prompted for a password?
Customer: replied 1 year ago.
nothing on the screen. I think I need to reload my wifi network password ***** the kindle.
Expert:  Nathan replied 1 year ago.
Without knowing specifically what it is asking you for, we can't determine if this is a wifi or kindle issue.The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.
Customer: replied 1 year ago.
the screen flashes like you explained and came up totally blank.
Expert:  Nathan replied 1 year ago.
OKay, turn it back on, and try to proceed with your normal activities, and let me know about any errors/messages you get, or if it asks for a passowrd again