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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20436
Experience:  Nook, kindle & ipad expert
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Why does cookie jam freeze up on my kindle?

Customer Question

Why does cookie jam freeze up on my kindle?
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch. It could also be a problem with just this specific app.The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.