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AnswerManRob
AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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MY KNOOK DEVICE IS STUCK ON 99% WHEN I HIT THE NOOK BUTTON

Customer Question

MY KNOOK DEVICE IS STUCK ON 99% WHEN I HIT THE NOOK BUTTON I CANNOT TURN DEVICE OFF OR LOAD IT
Submitted: 1 year ago.
Category: E-Readers
Expert:  AnswerManRob replied 1 year ago.
Try resetting the Nook by pressing and holding the power button for 20 seconds. Let me know if it doesn't respond.
Customer: replied 1 year ago.
NO RESPONSE
Expert:  AnswerManRob replied 1 year ago.
Try a deeper reset. Plug it into the charger for 30 minutes. After that and WITHOUT disconnecting the charger, press and hold the power button for 30 seconds. Let me know the approximate purchase date if it still doesn't respond.
Customer: replied 1 year ago.
NOTHING HAPPENED RECEIVED DEVICE I BELIEVE 2 YRS AGOI LAST CHRISTMAS
Customer: replied 1 year ago.
since this problem was not solved i dont think i should be charged on my credit card my granddaughter fixed it with no help from you