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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3286
Experience:  E-Reader Expert
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My kindle fire won't charge its not the charger its the kindle.

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My kindle fire won't charge its not the charger its the kindle. Help

First off, I am sorry you are having problems with your Kindle. I know it is frustrating when our electronic devices do not work correctly.

It sounds like there maybe a glitch in the firmware.

Please remove the case if you have it in one and unplug it from a charging source, if connected. Press in and hold the power button/on switch for 30 seconds, this will reset the firmware. Please wait up to 3 minutes for it to restart.

If your Kindle still has issues, please reply and we will troubleshoot further.

Customer: replied 3 years ago.

It still won't charge. The battery isn't dead yet buy it still won't charge

I am sorry you are still having trouble with your Kindle.

Let's do a hard reset

Please plug your Kindle into the charger for 15 minutes. Once 15 minutes has passed, with it connected to the charger, please slide in and hold the power button/on switch for up to 1 minute, until the screen flickers. Please let the Kindle charge for an additional 15 minutes.

Once the additional 15 minutes has passed, please let me know if it is working again.

If it is not working correctly, please let me know when you purchased it.

Customer: replied 3 years ago.

It still won't charge. I think it's in the plug where u plug the charger in

It is possible that it has expanded.

Please try to see if you can move the plug around and get the light to come on?

Also, please tell me how long you have had it?

Customer: replied 3 years ago.

I have been moving the charger around for the last couple of days and got it to charge now that doesn't work.

Yes, the plug has expanded and it needs to be replaced.

When did you get it?

Customer: replied 3 years ago.

In may of 2012

Thank you for patiently troubleshooting your Kindle.

I know you do not want to hear this, but it is going to have to be replaced.

Because it is less than a year old, Kindle will ship you a replacement at no cost.

Please contact Kindle at(###) ###-####

If you want to read your books on your computer in the mean time, please download the program here. - http://amzn.to/ZTF9ym

I apologize for this outcome.

If you have any questions, please reply and I will assist you.

Cory and 2 other E-Readers Specialists are ready to help you

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