How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cory Your Own Question

Cory, Technician
Category: E-Readers
Satisfied Customers: 3229
Experience:  E-Reader Expert
Type Your E-Readers Question Here...
Cory is online now
A new question is answered every 9 seconds

My Kindle Fire HD will not turn on

This answer was rated:

Kindle Fire HD 7", won't turn on.

I am sorry you are having problems with your Kindle Fire. I know it is frustrating when our electronic devices do not work correctly.

It sounds like there maybe a glitch in the firmware.

Please remove the case if you have it in one and unplug it from a charging source, if connected. Press in and hold the power button/on switch for 30 seconds, this will reset the firmware. Please wait up to 3 minutes for it to restart.

If your Kindle still has issues, please reply and I will assist you further.

Customer: replied 3 years ago.

That didn't work

I am sorry you are still having issues with your Kindle.

Let's do a hard reset

Please plug your Kindle into the charger for 15 minutes. Once 15 minutes has passed, with it connected to the charger, please slide in and hold the power button/on switch for up to 1 minute, until the screen flickers. Please let the Kindle charge for an additional 15 minutes.

Once the additional 15 minutes has passed, please let me know if it is working again.

If it is not working correctly, please let me know when you purchased it?

If you have any questions, please reply and I will assist you.

Cory and 5 other E-Readers Specialists are ready to help you
Customer: replied 3 years ago.

It's working. Thanks

Your welcome

Have a good weekend!

Customer: replied 3 years ago.

Why did it stop working after I turned it off last nite

It was most likely a glitch in the firmware. It is kind of like when your computer freezes and you have to restart it, that also happens with electronic devices as well.

It may have also been that the battery power got too low and it froze when you turned if off.

Related E-Readers Questions