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Thanks for contacting JustAnswer.com I am Cris.
Is your Kindle currently off and not turning on?
I can get it on for a few minutes if I charge it all night . It will just stay on for maybe half hour tops
OK, which model do you have?
would it tell me somewhere on the device?
Is it a Kindle Fire, Kindle Touch, Kindle Keyboard?
OK, on the fire the battery is not removable. It could be a faulty battery on the device.Let's try a quick power reset. Press and hold the power button for 20 seconds, then allow up to 3 minutes for the software to load.
ok when i first hit power button it said battery too low. I still held power button dwn for 20 seconds ..I plugged it back in and it now says wait 15 minutes before turning on again
OK, allow the Kindle to charge for 5 minutes. Then after 5 minutes while still plugged in, press and hold the power button for 1 minute.
ok do I stay on with you? I will wait 5 min then press and hold power button
I will be here on standby.
ok i charged for 5 min and still got message battery too low, then while plugged in i held down power button for a minute ... still getting same message
OK, let's give it a little more time on the charger.
How are you making out? Have you tried to hold the power button again?
It looks now as if it is not holding a charged plugged in. It still says battery too low.
OK, leave it on the charger for about a hour to completely charge the battery.
It appears that the software was glitched and not charging.
I have done that .. I have left it for a whole day charging then when I return it works for a really short time then goes back to saying battery too low. Are you suggesting trying to charge for an hour then holding the power button for a solid minute?
Not that it is charging let it charge for a hour to completely charge the battery. Then yes you can try another power reset.
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ok so aftter trying to charge all night it appears still not holding charge.
Is there somewhere I can send device to be serviced?