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My Kindle (3H and Wi-Fi) D00901 has locked up and I cant reset

 

Customer Question

My Kindle (3H and Wi-Fi) D00901 has locked up and I can't reset it. Is there a reset sequence available? If not, how/where do I have to send it.

 



Already Tried:
Turned off and on. Hooked up to battery and that's about it so far.

Submitted: 281 days and 7 hours ago.
Category: E-Readers
Value: $30
Status: CLOSED
Picture
Expert:  Kriptokrit replied281 days and 7 hours ago.

Welcome!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.


Just to be sure, is your Kindle locked (password XXXXXX) or frozen?

Thanks!

 
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