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Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 27295
Experience:  Troubleshoot issues with E-readers.
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i updated my payment methods on my kindle so i could download

Resolved Question:

i updated my payment methods on my kindle so i could download items that previously wouldn't download but it didn't work when i tried again
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 years ago.
Hi,

If you have a wireless router, please disconnect the power cable from it for a couple of minutes, then reconnect.

If you have a leather (or any other) cover on the kindle, please remove it.
Please press/slide & hold the power switch on the kindle for about one minute, or until the screen flickers. Then wait a few minutes for the kindle to turn back on, and check.
If that does not work, please recharge the kindle for about 5 minutes, and while it is charging, press/slide & hold the power switch on the kindle for about one minute again, or until the screen flickers, and check.

If you use Wi-Fi/wireless, please make sure the kindle is connected to Wi-Fi/wireless (from settings/Wi-Fi option on the kindle.)

Please log in your amazon account at the website http://www.amazon.com/manageyourkindle and then click on the Action tab of each book you want, then deliver to your kindle ereader.
Also, there, click on the kindle payment settings option and check.

If needed, see if you can buy a book on the computer at
http://www.amazon.com/Kindle-eBooks/b?ie=UTF8&node=1286228011

Note: if you don't have a Wi-Fi/wireless router, you can download ebooks at the website http://www.amazon.com/manageyourkindle on your computer, then transfer over to the kindle via the USB cable; you can click on the website below for full video/instructions:
http://www.amazon.com/gp/help/customer/display.html?nodeId=200728710#usb

Please let me know if there is still any issue. Thank you.


If you would like any additional information or have more questions please don’t hesitate to ask!

Please remember to only rate my answer when you are satisfied. IF you feel the need to rate bad or poor service, please stop and click on the REPLY tab and reply with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Thank you,

Customer: replied 2 years ago.

i tried to download it on my computer but it still won't do it. my kindle is plugged in to my computer.

Expert:  Viet - E-reader Tech replied 2 years ago.
Is there any error message? Did you see the video at http://www.amazon.com/gp/help/customer/display.html?nodeId=200728710#usb? Thank you,
Customer: replied 2 years ago.

Hi, I decided to download it onto the computer. It didn't seem to help the other way. Thanks for your suggestion though :)

Expert:  Viet - E-reader Tech replied 2 years ago.
After downloading /saving books to the computer, then you can transfer (copy and paste) over to the kindle. OK, if you have any further question/issue, please let me know. Thank you,
Customer: replied 2 years ago.

how do you copy and paste them onto the kindle

Expert:  Viet - E-reader Tech replied 2 years ago.
After downloading and saving the books, plug in the kindle, then open (My) Computer, then just copy and paste the book files like any other files to the kindle drive letter.

Or you can drag and drop. Did you see the video from the website below for all instructions:
http://www.amazon.com/gp/help/customer/display.html?nodeId=200728710#usb?

Thank you,
Customer: replied 2 years ago.

it doesn't seem to be working but thanks anyway. i will just read them on my computer

Expert:  Viet - E-reader Tech replied 2 years ago.
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 27295
Experience: Troubleshoot issues with E-readers.
Viet - E-reader Tech and other E-Readers Specialists are ready to help you

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Troubleshoot issues with E-readers.