Welcome!Sometimes your Kindle can be frozen or unresponsive and keep you from using the device properly. Don't panic, there are several procedures that can fix this problem.Please follow the steps below:1. Press and hold (or slide and hold) the power button for 30 seconds.2. After 30 seconds, release the power button.3. Wait 2 minute, then turn on your Kindle.Please try this procedure at least 3 times.If the previous procedure doesn't work, please try this:1. Plug the Kindle into the charger for 10 minutes.2. After 10 minutes (while still plugged in) press and hold power button for 30 seconds.3. Allow up to 3 minutes for the Kindle to reboot.If this solution doesn't work or you need more information please reply.Kind Regards,Todd
it did go off and back on than frooze right back up and the on/off light does not stay on
Please tell me, do you have USB cable to connect your Kindle to computer? When did you purchase your Kindle? Thanks!
yes ...sorry had to find it (usb cord) i bought it abought 8 months ago
Let's try the next step.
Connect your Kindle to computer. After 5 minutes while still connected, press and hold (or slide and hold) Power button for 40 seconds.
that looks like it helped... thank you so much
You're welcome. I'm glad that I could help.