How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AnswerManRob Your Own Question
AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
Type Your E-Readers Question Here...
AnswerManRob is online now
A new question is answered every 9 seconds

My new Kindle Fire has froze, and will not even turn off.

This answer was rated:

My new Kindle Fire has froze, and will not even turn off. How do I get it to unfreeze, and at least turn off. Do I need to wait until the battery runs out of power..??
Hello and thank you for using JustAnswer.

I believe your firmware may need resetting. Try rebooting your Kindle by pressing and holding the power button for 20 seconds. Wait one minute and try turning it on and using it. If the Kindle still malfunctions, make sure the plug is securely seated in the Fire's adapter receptacle. Let me know if it is loose.
AnswerManRob and other E-Readers Specialists are ready to help you