My new Kindle Fire has froze, and will not even turn off. How do I get it to unfreeze, and at least turn off. Do I need to wait until the battery runs out of power..??
What have you tried so far?: I have waited to see if the system powers off after the 5 minutes, but at this time it has been an hour and the screen is still on.
Hello and thank you for using JustAnswer.I believe your firmware may need resetting. Try rebooting your Kindle by pressing and holding the power button for 20 seconds. Wait one minute and try turning it on and using it. If the Kindle still malfunctions, make sure the plug is securely seated in the Fire's adapter receptacle. Let me know if it is loose.
Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics