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Dan T.
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Experience:  DoD master electronics technician
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Why cant I download books on my kindle. I get a message that

Customer Question

Why can't I download books on my kindle. I get a message that I need to enter a credit card which I have done at least a dozen times with NO RESULTS!!!
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 years ago.
Hi,

Did you edit/enter your credit card for the Amazon account that the kindle is registered to, at the website http://www.amazon.com/manageyourkindle?

Can you try:

If you have a leather (or any other) cover on the kindle, please remove it.

Please press/slide & hold the power switch on the kindle for about one minute, or until the screen flickers. Then wait a few minutes for the kindle to turn back on, and check.

If that does not work, please recharge the kindle for about 5 minutes, and while it is charging, press/slide & hold the power switch on the kindle for about one minute again, or until the screen flickers, and check.

Please let me know. Thank you,
Customer: replied 2 years ago.


I followed all your instructions and attempted to download a book to my kindle but got the same message---"you do not have a valid credit card specefied for your Amazon.com account" I even tried addind a different credit card --a Visa.

Expert:  Viet - E-reader Tech replied 2 years ago.
Sorry, at the website http://www.amazon.com/manageyourkindle, can you click on Manage your devices, then de-register the kindle, then re-register it? Also, go to settings ->Wi-Fi option on the kindle, then turn off Wi-Fi, then turn it back on and check.

Please let me know. Thank you,
Customer: replied 2 years ago.


I did all of that and still get the same message about my credit card needing to be set up!!!

Expert:  Viet - E-reader Tech replied 2 years ago.
Sorry, it is strange. Can you make sure the kindle software is updated:
http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680

But it seems your Amazon account is corrupted; can you call Amazon to check:
1-866-321-8851, and/or chat at
http://www.amazon.com/gp/help/customer/display.html?nodeId=200212360
; click on Contact Us on the right.

Thank you,
Customer: replied 2 years ago.


I still can not download books to my kimble even though I did every thing that the expert said to do. I get you do not have a default credit cardspecified BUT I DO!!!


 


Optional Information:
Model: Kindle 3.2.1
What have you tried so far?: Everything the expert suggested.



Expert:  Viet - E-reader Tech replied 2 years ago.
Sorry, your Amazon account is corrupted; did you call Amazon to check:
1-866-321-8851, and/or chat at
http://www.amazon.com/gp/help/customer/display.html?nodeId=200212360
; click on Contact Us on the right.

Thank you,

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