kindle is frozen, tried resetting by holding start for 20 sec. no results still frozen
E-Reader Brand: kindleE-Reader Model: keyboardWhat have you tried so far?: holding start for 20 sec
If that did not work, let's try to force a reboot. If you have a leather cover on it, remove it. The battery charging circuits are controlled by the software as well. If the software isn't allowing the Kindle to accept a proper charge, it may cause the Kindle to malfunction too. Plug the Kindle into the charger for 15 minutes. After 15 minutes and while still plugged in, slide or press and hold the switch for one minute. Make sure you don't disconnect the power during this entire process. Allow 3 minutes afterward for the Kindle to reboot. If this doesn't correct the problem, let me know the approximate purchase date of your Kindle.
didn't work, still frozen. Kindle was purchased as a gift and given to me in April of 2011
Well, Susan, I was hoping to get it going with that since you share my sister's name, however, You have a few options at this point, but repairing it wouldn't be one of my choices due to the cost involved.Contact Kindle Support at(NNN) NNN-NNNN For a trade-in fee, they will ship a replacement out to you. When you receive it, register it to your Kindle account and you will have immediate access to your books in your archives.Another option is just to purchase one brand new for just $79 CLICK HERE if you want information on the new line of Kindles. Your other options are to read your books on other devices for free (you don't actually need a Kindle at all) using free applications for iPad, iPhone, iTouch, Blackberry, PC, or Mac. If you wish help in doing this let me know.
Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics