Hi, Here is theKobo information to perform a basic reset:

1. If possible, turn your eReader off.
2. Turn it over and locate the small hole on the back.
3. Unfold a paperclip and slide an end into the hole.
4. Press gently until you feel a click.
5. Your eReader should restart.

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If the basic reset doesn't help, you can consider a factory reset. Be aware that a factory reset will return the device back to its original condition.

Performing a factory reset on a Kobo eReader Touch

If you have trouble with your eReader, and a basic reset did not work, you can perform a factory reset. This restores it to its original settings.

Warning! A factory reset deletes all content on your eReader. This means that it:

• Deletes any books you've added to your eReader
• Deletes your bookmarks and annotations
• Deletes your account information
• Resets all your settings (for example, Reading Life settings, text settings, and more)
• Returns the eReader to its original firmware setting

To perform the factory reset:

1. If possible, back up any books or documents that you added to your eReader using Adobe Digital Editions, or that you manually added using your computer. You do not need to back up any books you bought from the Kobo Store.
2. On your eReader's Home page, tap Home.
3. Select Settings.
4. Tap Device Information.
5. Tap Factory Reset.
6. Tap Reset Now.

To use your eReader after a factory reset you must set it up again using the free Kobo Desktop software.

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You can also re-install the latest desktop app linked below:

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To set up your eReader:

1. Download, install, and launch Kobo Desktop.
2. Connect your eReader to your computer using the provided USB cable.
   
3. Kobo Desktop will automatically start the setup wizard to configure your eReader.
4. Click Get Started.
   
5. Follow the prompts to set up your eReader.

To sync your eReader Touch using Kobo Desktop:

1. Using the included USB cable, connect your eReader to your computer.
2. On the eReader tap Connect.
3. On your computer:
   1. Start Kobo Desktop.
   2. Sign in to your Kobo account.
   3. Click Sync.
   4. Kobo Desktop will download any new books you've bought from the Kobo Store, and update your eReader library.

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Well let me know how it goes?

Hi Michele, I am following up as requested to see how you are doing with your ereader and if have any questions about it? Well let me know how it is going and happy reading aye :)Dr. Fix-It41122.761381713