Hi, Here is theKobo information to perform a basic reset:
If the basic reset doesn't help, you can consider a factory reset. Be aware that a factory reset will return the device back to its original condition.
Performing a factory reset on a Kobo eReader Touch If you have trouble with your eReader, and a basic reset did not work, you can perform a factory reset. This restores it to its original settings.Warning! A factory reset deletes all content on your eReader. This means that it:
To perform the factory reset:
To use your eReader after a factory reset you must set it up again using the free Kobo Desktop software.
You can also re-install the latest desktop app linked below:
To set up your eReader:
To sync your eReader Touch using Kobo Desktop:
Well let me know how it goes?
Hi Michele, Yes if issue is on the desktop software, please delete it and will reinstall the latest verison instead;
On a Windows computer:
May then download and re-install the http://www.kobobooks.com/desktop
Seem to be an issue with the update and the way it is effecting everyone, I am sure Kobo is now aware of the issue and will be addressed with yet another update. You may report your issue as well here - > firstname.lastname@example.org
Well glad your persistence paid off and happy reading aye :)