I too seem to be in the same loop of redownloading the same update. I cannot use the Kobo application to eject my reader and several of the new books I have added to my library are not completely loaded. What needs to be done on my end to correct this issue?
E-Reader Brand: KoboE-Reader Model: reader not vox
Hi, Here is theKobo information to perform a basic reset:
If the basic reset doesn't help, you can consider a factory reset. Be aware that a factory reset will return the device back to its original condition.
Performing a factory reset on a Kobo eReader Touch If you have trouble with your eReader, and a basic reset did not work, you can perform a factory reset. This restores it to its original settings.Warning! A factory reset deletes all content on your eReader. This means that it:
To perform the factory reset:
To use your eReader after a factory reset you must set it up again using the free Kobo Desktop software.
You can also re-install the latest desktop app linked below:
To set up your eReader:
To sync your eReader Touch using Kobo Desktop:
Well let me know how it goes?
Would the best way to fix this issue be to delete and reinstall the Desktop application? I'm caught in a loop to download (on my computer) the latest desktop update. Once it is installed I go to the Kobo desktop and the update popup reappears and the only way to get out of it is to either upload or cancel. This has been going on for a few days. I have turned my computer off several times as I know that sometimes the whole system needs to reboot for the new application or update to be completely installed. This is getting annoying.
Hi Michele, Yes if issue is on the desktop software, please delete it and will reinstall the latest verison instead;
On a Windows computer:
May then download and re-install the http://www.kobobooks.com/desktop
... its a whole library in your hands.
Hi Michele, I am following up as requested to see how you are doing with your ereader and if have any questions about it? Well let me know how it is going and happy reading aye :)Dr. Fix-It41122.761381713
Turns out I had to delete the program twice from my computer and also reset the ereader. The first delete and reinstall I still got caught in the update loop I then reset the ereader and tried again. then I had to again delete the program from my desktop but this time I didn't get caught in the update loop. Why is this happening and is Kobo aware of this happening?
Seem to be an issue with the update and the way it is effecting everyone, I am sure Kobo is now aware of the issue and will be addressed with yet another update. You may report your issue as well here - > email@example.com
Well glad your persistence paid off and happy reading aye :)