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Kindle locked up on wife, Billie. Screen still shows kindle

Answered by:Andy
Ereader Expert
Positive Feedback: 95.7 %
Accepted Answers: 997

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Customer Question

Kindle locked up on wife, Billie. Screen still shows kindle store, however, it locked up. Can't turn off, next page doesn't work, menu, home, all of buttons. What can we do?

Optional Information:
E-Reader Brand: original model
E-Reader Model: D00701

Submitted: 295 days and 3 hours ago.

Category: E-Readers

Value: $38

Status: CLOSED

Expert: Andy replied295 days and 3 hours ago.

Hello!
I am Andy and I will be glad to help you out with your issue today. Please Reply to me with doubts / questions till you are 100% satisfied.

Please do this :

If you are using a leather (or any other) cover on your Kindle, remove it now.
Connect the Kindle in to the charger for about 5 minutes. Then, keeping the Kindle plugged in to the charger, slide (or push) and hold the switch for up to one minute or until you see the Kindle screen flicker, whichever is sooner.
Then, wait for about 3 minutes so that the Kindle can reboot.

Let me know result via the REPLY TO EXPERT button.

Andy

Customer replied295 days and 3 hours ago.

Within 5 seconds, the screen went blank. Can still see "shadow" of page that was shown. No other response following instructions.

Accepted Answer

Expert: Andy replied295 days and 3 hours ago.

Hi,

Please repeat the same procedure 4 more times.

If it still does not work, then its a hardware failure and the unit needs to be repaired / replaced by Amazon.

You will have to give a call to following phone number for repairs.

In the United States: 1-866-321-8851
Outside the United States: 1-206-266-0927

I am very sorry for giving you bad news, but unfortunately this is the only honest answer.

Let me know if you need further information.

Please remember to rate my answer only when you are 100% satisfied.

IF you feel the need to click either "Bad" or "Poor", please stop and reply to me via the REPLY TO EXPERT button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Thanks,

Andy

Expert Type	Ereader Expert
Category:	E-Readers
Pos. Feedback:	95.7 %
Accepts:	997
Answered:	7/29/2012

Experience: 11yr exp. MS Elec Engg, Design Engineer.

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