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namstech, Electrical Engineer
Category: E-Readers
Positive Feedback: 92.9 %
Satisfied Customers: 2117
Experience: Experienced in designing/troubleshooting electronic systems
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Im trying to read a book purchased from Amazon, but after

Resolved Question:

I'm trying to read a book purchased from Amazon, but after a few pages and I come back to it, my kindle is very slow to come on then it blinks a box on scr)een (Unable to open item) "The selected item could not be opened. If you purchased this item from Amazon, delete the item and download it again from Archived items on Home" But it won't let me do anything!

Submitted: 11 months ago.
Category: E-Readers
Expert:  namstech replied 11 months ago.


namstech :

Hello and welcome to JustAnswer!

namstech :

Can you please tell me which kindle do you have? Kindle, Kindle Touch, Kindle Keyboard, Kindle Touch, Kindle Fire etc.?

namstech :

This might be due to a temporary software error. Resetting the kindle normally clears such errors.

namstech :

Try resetting your kindle as follows:

namstech :

If your kindle has a protective leather cover, remove it.

namstech :

If it is plugged in for charging or connected to computer, unplug it.

namstech :

Depending on the model of your kindle, it will sliding or push type power switch.

namstech :

Slide/Press and hold the power switch for 20-30 seconds and then release. The kindle screen should flicker and the kindle should start to reboot (restart)

namstech :

Kindle will take a few minutes to completely start up.

namstech :

Once it does, check it for normal operation.

namstech :

If you still have a problem, please reply back.

namstech :

I will wait for your reply in case you still have problem.

Customer :
namstech :

Hi

namstech :

Did this help?

namstech :

If not, please reply back before you rate the answer and we will troubleshoot till the problem is solved.

namstech :

Thanks

namstech :

Your feedback is extremely valuable to us.

namstech :

If this helped, you can rate the answer now. Thanks

namstech, Electrical Engineer
Category: E-Readers
Positive Feedback: 92.9 %
Satisfied Customers: 2117
Experience: Experienced in designing/troubleshooting electronic systems
namstech and 2 other E-Readers Specialists are ready to help you
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Expert:  namstech replied 11 months ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

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Expert:  namstech replied 11 months ago.

Hi.

To me it seems that there was an error in chat. Could you receive my instructions I sent in chat?

Thanks

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