My Kindle screen froze up, and I can't get it to "unfreeze". The battery doesn't even discharge. Is there a way to get it moving again? My Kindle is my sanity factor! Please help! I understand from my boyfriend this is a software glitch. I have had this Kindle for a year and a half, and never had any other problems. I have not dropped it, as I treat it with TLC!Thank you.
Already Tried: I tired to put it into "Sleep Mode", I tried hooking the USB cable to my computer, I tried hooking the USB cable to 110 volt outlet. I tried pressing the back keys.
Hello my name isXXXXX look forward to assisting you today with your question and providing the best answer possible. Keep it charging and wait 10 minutes or until the light turns green whichever occurs first then It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds. Try this at least 3 times and then let me know what happens. The firmware can sometimes get frozen the same way that a computer will occasionally. If you need any clarification on this or have any questions about it please let me know, if not please don't forget to leave a positive rating as that is how this site credits me for my time. Also please note you are rating my service only and not this site or your Kindle. If for some reason you try to rate and you are not able to please let me know.
Experience: Years of experience
Thank you so much, Freddy! It worked, and my old Kindle is back up and running! I will now get an RMA number and send the new one back. You are a prince among men!
Your welcome and I hope you have a wonderful day. Freddy M.41107.5688520833