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namstech
namstech, Electrical Engineer
Category: E-Readers
Satisfied Customers: 2126
Experience:  Experienced in designing/troubleshooting electronic systems
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My kindle fire is frozen. I cannot shut it down or change

Customer Question

My kindle fire is frozen. I cannot shut it down or change the screen. Can you help?
Submitted: 4 years ago.
Category: E-Readers
Expert:  namstech replied 4 years ago.

namstech :

Hello and welcome to JustAnswer!

namstech :

It might be due to temporary software error. Try rebooting your kindle as follows:

namstech :

If your kindle has a leather (or any) cover, remove it.

namstech :

If plugged in for charging or connected to computer, unplug it.

namstech :

Press and hold the power button for 20-30 seconds and then release. This should initiate kindle reboot that will take 2-3 minutes to complete.

namstech :

Once computer reboots completely, check for normal operation.

namstech :

Let me know if you have any problem (s).

namstech :

Regards

Expert:  namstech replied 4 years ago.
Hi.

Seems there was an error with chat.

The problem you are having might be due to temporary software error. Try rebooting your kindle as follows:

If your kindle has a leather (or any) cover, remove it.

If plugged in for charging or connected to computer, unplug it.

Press and hold the power button for 20-30 seconds and then release. This should initiate kindle reboot that will take 2-3 minutes to complete.

Once computer reboots completely, check for normal operation.

Let me know if you have any problem (s).

Regards