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I am unable to join my wirless with the password XXXXX I have

 

Customer Question

I am unable to join my wirless with the password XXXXX I have used in the past. It keeps saying that password XXXXX XXXXX short. Do I need a new password? How can I set it up?

 



Already Tried:
030759

Submitted: 321 days and 22 hours ago.
Category: E-Readers
Value: $30
Status: CLOSED

Accepted Answer

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Expert:  p0llinate replied321 days and 22 hours ago.


p0llinate :

Hello, and welcome to justanswer, a pay site for expert technical help. My name is XXXXXX, XXX I’ll be assisting you today. This is a live chat format, so I’ll need to communicate back and forth with you. When we are finished, you’ll rate my answer to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer. My goal is for a rating of Excellent Service. Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!

_______________________

p0llinate :

You are most likely using the incorrect password, wifi passwords usually need to be at least 8 characters.

p0llinate :

Let me know the make/model of your router, and I can tell you how to look up the correct password. You shouldn't need to change it.

Customer :

Do I need to use my router password XX connect? I have one.

p0llinate :

Yes, that is the password XXX need.

p0llinate :

If you didn't set a specific password XXXX setting up the router, there is a default one in use, most likely printed right on the side of the router on a sticker, labeled "key"

Customer :

I tried my router password XXX it is still unable to connect. I will look for the key on the router.

p0llinate :

Ok, if it still doesn't work, reboot the router (unplug power for 60 seconds)

Customer :

I use the same router for my computer and it is working. Should I still re-boot it?

Customer :

I re-booted the router and am able to get on now. Thanks!!!

Expert TypeTechnician
Category: E-Readers
Pos. Feedback: 93.5 %
Accepts: 343
Answered: 7/4/2012

Experience: Nook, kindle & ipad expert

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