Recent Feedback
I turned on my kindle fire and went to use the IMDB app and it showed the top bar(shows "tamara's kindle and power bar") then it went black. It has full power. Now it is black and when I push the power button it turns green and that is it.
Already Tried: plugging it in
Hello!I am Andy and I will be glad to help you out with your issue today. Please Reply to me with doubts / questions till you are 100% satisfied.Please do this :If you are using a leather (or any other) cover on your Kindle, remove it now. Connect the Kindle in to the charger for about 5 minutes. Then, keeping the Kindle plugged in to the charger, slide (or push) and hold the switch for up to one minute or until you see the Kindle screen flicker, whichever is sooner. Then, wait for about 3 minutes so that the Kindle can reboot. Let me know result via the REPLY or CONTINUE CONVERSATION buttonAndy
neither happened
I have done everything that you have asked me to do and it still seems to be in limbo. My unit is still just a brick at this moment. Can i try something different?
Hi,Sorry for the delay in responding back.Can you please try the same steps 5 more times. Let me know result via the REPLY or CONTINUE CONVERSATION buttonAndy
It still is not working.
Hi,In that case its a hardware failure and the unit needs to be repaired / replaced by Amazon. You will have to give a call to following phone number for repairs.
I am very sorry for giving you bad news, but unfortunately this is the only honest answer.Please let me know if you need further information.Please remember to rate my answer only when you are 100% satisfied.
IF you feel the need to click either "Bad" or "Poor", please stop and reply to me via the REPLY or CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.
Thanks,
Andy
Experience: 11yr exp. MS Elec Engg, Design Engineer.