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My kindle fire has frozen, I cant turn it off and its hot.

 
thomastech's Avatar
  • Answered by:thomastech
  • Technician
  • Positive Feedback: 88.5 %
  • Accepted Answers: 825
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in E-Readers

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Customer Question

My kindle fire has frozen, I can't turn it off and it's hot. What can I do?

Submitted: 285 days and 18 hours ago.
Category: E-Readers
Value: $45
Status: CLOSED

Accepted Answer

Picture
Expert:  thomastech replied 285 days and 18 hours ago.

Hello! My name is XXXXX XXXXX X am happy to be working with you today. Let's see if we can get your problem resolved!

This may be a simple software problem. Reload the system software by sliding or pressing and holding the power switch for 20 seconds. The Kindle should come back online within 3 minutes. Let me know if it doesn't work.

Please rate my answer positively once you're satisfied with my answer. If you aren't please reply instead of rating negatively so I can continue to help you.

Expert TypeTechnician
Category: E-Readers
Pos. Feedback: 88.5 %
Accepts: 825
Answered: 6/29/2012

Experience: Kindle Expert and PC Technician

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