How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Ereader Expert
Category: E-Readers
Satisfied Customers: 23538
Experience:  11yr exp. MS Elec Engg, Design Engineer.
Type Your E-Readers Question Here...
Andy is online now
A new question is answered every 9 seconds

My Kindle Fire suddenly stopped connecting to my WiFi connection

Resolved Question:

My Kindle Fire suddenly stopped connecting to my WiFi connection at home even though the connection is fine and I can get the internet on my computer. I haven't changed any settings on my KF...it just stopped any connection. I tried turning it off and then back on...didn't work.
Submitted: 2 years ago.
Category: E-Readers
Expert:  Andy replied 2 years ago.
Hello,

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

Please do this :

If you are using a leather (or any other) cover on your Kindle, remove it now.
Connect the Kindle in to the charger for about 5 minutes. Then, keeping the Kindle plugged in to the charger, slide (or push) and hold the switch for up to one minute or until you see the Kindle screen flicker, whichever is sooner.
Then, wait for about 3 minutes so that the Kindle can reboot.

If problem persists, then its a hardware failure and the unit needs to be repaired / replaced by Amazon.

You will have to give a call to following phone number for repairs.
  • In the United States: 1-866-321-8851
  • Outside the United States: 1-206-266-0927

Thanks,
Andy
Andy, Ereader Expert
Category: E-Readers
Satisfied Customers: 23538
Experience: 11yr exp. MS Elec Engg, Design Engineer.
Andy and 4 other E-Readers Specialists are ready to help you
Customer: replied 2 years ago.
I have discovered another "wrinkle" in my connectivity problem. I discovered that I can connect to a network at another location. Can I "disconnect" my home wif info from my Kindle and then re-establish it to see if that works? I can't find a way to do this in the regular choices for wifi connection. Also, would it be beneficial to return to "factory settings" and start over? If so, what exactly would I lose? I have many books stored on my device and in the cloud.
Thanks for you help, gayla
Expert:  Andy replied 2 years ago.
Hi,

Please reset the unit to factory settings and it will delete all corrupt network data.

You will be able to redownload all the books that you have already purchased by going to your amazon.com account (through your computer) and then to Manage my kindle.

Thanks
Andy
Andy, Ereader Expert
Category: E-Readers
Satisfied Customers: 23538
Experience: 11yr exp. MS Elec Engg, Design Engineer.
Andy and 4 other E-Readers Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Dan T.

    Master Technician

    Satisfied Customers:

    138
    DoD master electronics technician
< Last | Next >
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    138
    DoD master electronics technician
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Technician

    Satisfied Customers:

    418
    6+ years support, troubleshooting, repair, and programming experience.
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve G.'s Avatar

    Steve G.

    Engineer

    Satisfied Customers:

    507
    Vice President of an Electronics Repair Company
  • http://ww2.justanswer.com/uploads/AN/AnswerManRob/2011-5-5_13327_IMG00364201004271053.64x64.jpg AnswerManRob's Avatar

    AnswerManRob

    Top Technician

    Satisfied Customers:

    7903
    Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
  • http://ww2.justanswer.com/uploads/9A/9a8s/2011-10-17_4103_daDOC.64x64.jpg Dr. Fix-It's Avatar

    Dr. Fix-It

    Technician

    Satisfied Customers:

    1204
    ... its a whole library in your hands.
  • http://ww2.justanswer.com/uploads/crash2199/2010-09-21_005848_n60601305_32265157_7603856.jpg Josh's Avatar

    Josh

    Technician

    Satisfied Customers:

    1190
    E-reader expert
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Ereader Expert

    Satisfied Customers:

    1002
    11yr exp. MS Elec Engg, Design Engineer.