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simitpatel
simitpatel , Engineer
Category: E-Readers
Satisfied Customers: 5747
Experience:  I own and have dismantled both the Sony E-Reader, and 2 models of the Kindle.
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While playing Words with Friends my Kindle Fire is stuck on

Resolved Question:

While playing Words with Friends my Kindle Fire is stuck on a car ad and won't do anything. I can't turn it off, it won't go to home, nothing. It's like it's frozen. It's been like that for the last four hours.
Submitted: 4 years ago.
Category: E-Readers
Expert:  simitpatel replied 4 years ago.

simitpatel :

Hello. Let me know when you are ready. Just type into the box below and press enter to reply.

simitpatel :

Try resetting the Kindle. Make sure the Kindle is unplugged, and then press the power button and hold it for 30 seconds. Let me know if that doesn't fix it.

simitpatel :

If that fixes it, please don't forget to click the ACCEPT button. Any bonuses and feedback are greatly appreciated.

Customer:

Ok I just held it for 30 seconds and the ad disappeared.

simitpatel :

OK. Now plug the Kindle into power. Does the charge light come on?

Customer:

Yes.

simitpatel :

OK. Leave it plugged in for 5 minutes, and then hold the power switch for 30 seconds with the Kindle plugged in.

Customer:

Ok.

Customer:

OK. Did it.

simitpatel :

Did the Kindle come on?

Customer:

The Kindle is now off.

simitpatel :

Does it turn on when you press the power button now?

Customer:

Yes.

simitpatel :

Is it working normally now?

Customer:

Appears to be working normally.

simitpatel :

Great. Let me know if you need any more help with this. If I answered your question, please don't forget to click the accept button. Any bonuses and feedback are greatly appreciated.

Customer:

Thank you for your help. But hopefully I won't have to contact you again. Good night.

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