How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dr. Fix-It Your Own Question

Dr. Fix-It
Dr. Fix-It, Technician
Category: E-Readers
Satisfied Customers: 3012
Experience:  ... its a whole library in your hands.
2926636
Type Your E-Readers Question Here...
Dr. Fix-It is online now
A new question is answered every 9 seconds

I have a "Network Connectivity Error" on my Kindle Fire - I

Customer Question

I have a "Network Connectivity Error" on my Kindle Fire - I know I am on my Wi Fi network. How do I resolve this?

[email protected]
Submitted: 4 years ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 4 years ago.

Hi please restart the Kindle by pressing and holding the power button for 30 seconds, then allow few minutes to reboot. Once comes back on may verify your wireless connection ;

 

To connect to Wi-Fi follow these simple steps:

  1. Tap the Quick Settings icon

    Attachments are only available to registered users.

    Register Here

    Attachments are only available to registered users.

    Register Here

    Attachments are only available to registered users.

    Register Here
    View Full Image

    Attachments are only available to registered users.

    Register Here
    in the top right hand corner of the Home screen.
  2. Select Wi-Fi.
  3. Ensure Wireless Networking switch is in the on position.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here

A list of networks will appear. You may have to wait a moment as your Kindle detects networks in range. If your network doesn't appear tap the box next to Wireless Networking off and on to refresh the list.

  1. Tap the name of the network you wish to connect to from the list of available networks.

    Tip:
    When viewing Kindle Fire in landscape view, you may need to scroll through the list of available networks, using your finger to swipe through the list.

  2. If a lock symbol appears next to your network, it requires a password. Enter the characters of the password using the onscreen keyboard.
  3. Tap Connect.

Tip: Tap the 123!? key to enter numbers or symbols. Tap the ABC key to return to the regular keyboard. Tap the Shift key (up arrow) for uppercase letters.

Once you are connected to a Wi-Fi network, Kindle Fire automatically connects to it again whenever that network is in range. If more than one previously used network is in range, your Kindle Fire automatically connects to the network that was most recently used.

 

*

If issue persist please call 1-866-749-7771 to speak to Amazon customer service.

Customer: replied 4 years ago.
The problem turned out to be with my internet provider, "Windstream", took them 3 days to resolve the problem with their modem. Your solution did not work, now I am out $30!!

Dave Grimes