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Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 5818
Experience:  A technician which covers all grounds including E-Readers.
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My Kobo e-reader wont turn on. It is showing the book "cover"

Resolved Question:

My Kobo e-reader won't turn on. It is showing the book "cover" on the screen and is saying "powered off". I have tried resetting the reader but this hasn't worked
Submitted: 4 years ago.
Category: E-Readers
Expert:  Cris replied 4 years ago.
Hi,

Thanks for contacting JustAnswer.com I am Cris.


Try to force a reboot. Plug the Kobo into the charger for 5 minutes. After 5 minutes and while still plugged in, hold the power button for up to one minute or until it turns on. Then allow 1-2mins to completely boot up.

Let me know the outcome.
Customer: replied 4 years ago.
Unfortunately this hasn't worked, screen is now showing an image of a book standing on its end and not the cover of the book i was reading. any other suggestions?
Expert:  Cris replied 4 years ago.
Are you able to do anything else on the device?
Customer: replied 4 years ago.

No, I can do nothing at all

Expert:  Cris replied 4 years ago.
When a power reset which you just tried does not fix the problem. Then most likely cause is hardware failure.

Please contact Kobo Customer Support directly for replacement.

1-855-732-3662
Customer: replied 4 years ago.
I tried the power reset a second time before contacting Kobo and it worked!!! Thank you very much indeed Smile
Expert:  Cris replied 4 years ago.
Great!

I very happy it worked 2nd time around!
Cris and other E-Readers Specialists are ready to help you