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Just bought pandigital multimedia 7 black for my niece tried

 

Customer Question

Just bought pandigital multimedia 7 black for my niece tried to update error could not load file or assembly, system service model web version 4.0.0.0 culture nuetral public key token=31bf3856ad364e35 or one of its dependencies system cant find file error defails system lo file not found exception file name system service model web version 4.0.0.0 culture nuetral public key token=31bf3856ad364e35 at novel upgrade.panhub.rds client get channel () at novel upgrade.panhub rds client get sku list( string test key) at novel .upgrade.form.srv.load sku at novel upgrade form sn form sn load object sender
wrn: assembly binding logging is off to enable set registry value hklm/software to enable
Im on windows if that helps.

 



Already Tried:
I have reset the device several times and completely charged it overnight. it gets to the second step of updating then gives an error message. Help I paid a lot for this thing and only have so much time to return it if necessary it is brand new.

Submitted: 320 days and 16 hours ago.
Category: E-Readers
Value: $30
Status: CLOSED
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Expert:  Viet - E-reader Tech replied 320 days and 16 hours ago.

Hi,

Please download and update the .net framework on the computer, then see if you can update the firmware:
http://www.microsoft.com/en-us/download/details.aspx?id=17851

If that still does not work, can you try to update from another computer to confirm?

Thank you.

Customer replied 320 days and 15 hours ago.

It did update but now it doesnt recognize my wifi, it shows the wifi icon at full power but wont access the internet at all?

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Expert:  Viet - E-reader Tech replied 320 days and 15 hours ago.

What's the brand and model of your wireless router? When you connect to your wi-fi/wireless network name, does it connect? Or does it give any error? Thank you.

Customer replied 320 days and 15 hours ago.

action tech through verizon fios, My wifi is working, I just checked it on my touch and its full bars and working fine.

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Expert:  Viet - E-reader Tech replied 320 days and 15 hours ago.

Yes, but let me know: When you connect the pandigital to your wi-fi/wireless network name, does it connect? Or does it give any error?

Thank you.

Customer replied 320 days and 15 hours ago.

yes it connects, but when I try to download books or update my library it says wifi not aviable but I can go online and go onto barnes and noble no problem it just wont let me download books at all.

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Expert:  Viet - E-reader Tech replied 320 days and 15 hours ago.

That's strange. Can you reset the network settings? disconnect/reconnect it.

If needed, can you reset the pandigital to factory settings again?

Thank you.

Customer replied 320 days and 15 hours ago.

I will try later tonight have to run now Thanks for your help so far.

Accepted Answer

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Expert:  Viet - E-reader Tech replied 320 days and 15 hours ago.

You're welcome. OK, thank you.

Expert TypeTechnician
Category: E-Readers
Pos. Feedback: 87.1 %
Accepts: 1721
Answered: 5/25/2012

Experience: Troubleshoot issues with E-readers.

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Customer replied 319 days and 18 hours ago.

I think this thing is a lemon, I turned it on today and now the update is gone, I tried re-installing it but when i do the hold the volume/power buttons down for three to five seconds ( it says to wait for two lines of white text then release) it starts to update then just boots up to the old screen plus it erased all my content, now what?

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Expert:  Viet - E-reader Tech replied 319 days and 17 hours ago.

Sorry, you are right, unfortunately, you have gotten a bad one. You should return/exchange it, and/or contact

Pandigital Customer Service

United States
Customer Service Request Form
Phone:(NNN) NNN-NNNNbr/>
Hours Of Operation
Monday - Friday: 9:00am - 6:00pm Central Time
Saturday: 9:00am - 3:00pm Central Time

Thank you.

 
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