My 3G Touch Kindle is frozen. I am unable to turn page forward or backward and cannot turn it off. This isbthe second time I have had a problem with this Kindle. How do I correct it?
After several attempts to turn the page, I tried rechatging the battery, but that did not help.
Hello and thank you for using JustAnswer.I believe your firmware may need resetting. Try rebooting your Kindle by pressing and holding the power button for 20 seconds. Wait one minute and try turning it on and using it. If the Kindle still malfunctions, please let me know.
Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics