How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 15463
Experience:  E-reader expert
50836188
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

We purchased a preowned kindle fire. I deregistered previous

Resolved Question:

We purchased a preowned kindle fire. I deregistered previous owner and regisstered it in my name. Already have kindle and android accounts with Amazon. The kindle fire connects to Amazon perfectly, syncs perfectly but when try to go to the web are told Parental Controls are on. Previous owner says he did not use parental controls and we do not use parental controls.

Must I return kindle fire to factory default and lose my info to "change" non exsistant parental controls password? Help!!!

Patricia B
Submitted: 4 years ago.
Category: E-Readers
Expert:  Josh replied 4 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Do not forget to rate my answer quality and press Submit before you go. Let's get started!

If the previous owner cannot remember or states there is no Parental Controls on then I would suggest to factory restore the Kindle. All of your books will be back once you register it again after the restore.

  1. Tap the Quick Settings icon, then tap More.
  2. Tap Device.
  3. Tap Reset to Factory Defaults.
Josh and 2 other E-Readers Specialists are ready to help you
Customer: replied 4 years ago.

Attachments are only available to registered users.

Register Here
Thanks for your help. Would certainly turn to you again, if more help needed